Matej Mešár is a copywriter with a journalistic background based out of Bratislava, Slovakia. Currently, he has his sights set on the SaaS sphere.
Irrespective of the number of channels a B2B company can promote itself on, booking sales appointments with prospective clients is still a crucial part of the sales process. It is still the one thing that opens new doors to understanding individual needs, preferences, challenges and goals, and uncover insights that can help convert them into customers.
But with the increasing competition across industries and noise on digital channels, booking more sales appointments is easier said than done.
So we looked into what leading companies are doing to book more sales appointments and get a competitive edge over others. Here are the six strategic tips we found!
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Sales appointment booking is an essential part of any sales cycle, as it is the process of setting up a meeting between an organization's representative and a prospective customer, initiating the conversation to understand their requirements.
But booking a sales appointment is easier said than done. It is considered one of the most challenging parts of the sales cycle because it requires careful planning, communication, and negotiation skills.
sourceProspects may be willing to commit to an appointment, but they may lose interest quickly if the scheduling process is not streamlined and involves too many steps from their side to execute. Furthermore, prospects may be hesitant to make an appointment due to trust issues, or they may not be so interested in the product or service.
While having the right communication and negotiation skills is important, here are a few additional things you can do to book more sales appointments:
In today's digital age, social media has become an essential part of the sales process and making the most of it can significantly increase the number of sales appointments you book.
You can reach a wider audience, generate interest in what you offer, build a brand, generate leads and, ultimately, increase sales appointments.
For instance, today, you can get on Twitter and LinkedIn to create and share value-first content that can help establish your authority and expertise in the field. By sharing case studies, experiences, and insights on LinkedIn to discuss the challenges you are solving, this approach can help demonstrate your knowledge and show potential clients why they should consider working with you.
Another trick up your sleeve is sending LinkedIn automated messages. This way, you can quickly link up with promising clients, chat with them, send them important details, or even pitch a call or meet-up.
Although social selling takes time and effort, the right content and engagement can help you book more sales appointments in no time!
When booking sales appointments online, minimizing the back-and-forth of messages is crucial to ensure the process is not bogged down by excessive communication.
Think about the number of emails or texts it typically takes to find shared availability for a 25-minute conversation.
Too many messages can make the process time-consuming and lead to lost interest and missed appointments.
To avoid this, consider using appointment scheduling software to streamline the booking process. A good scheduling software can set up a calendar with your availability, take payments and integrate with popular communication channels like GoToMeeting, Zoom, Google Hangout, and others.
Systems such as TIMIFY also allow you to create links to the shared availability of custom groups of employees from your business (e.g. a particular team, or a group working on a specific project), which can then be sent to prospects to find a convenient slot. It makes it easy for prospects to find a time they know all your attendees are available, with zero back-and-forth communications. Any changes to any of your team’s availability will automatically be updated and visible to your prospect.
According to research, nearly 50% of sales reps feel apprehensive about initiating cold calls on the phone. It often takes multiple calls to secure just one sales appointment, leading to frustration and a lack of confidence.
However, by adopting a proactive approach and preparing adequately, anyone can become proficient at cold calling. Research the company and your ideal customer profile, practice your pitch, be ready to answer questions, and provide value in the conversation.
Another issue faced by sales reps is shortage of time available to make cold calls. Data shows 66% of a salesperson's workday consists of administrative tasks, thus the use of automation tools can play a vital role.
By utilizing a power dialer tool, sales reps can increase their efficiency and close deals faster. The tool automatically dials numbers from your database and connects the contact to an agent when they pick up, saving time on manual dialling and allowing reps to focus on converting leads and satisfying customers.
One of the critical factors in securing more sales appointments is aligning with your marketing and advertising teams.
Coordinating with other teams can help you build a comprehensive list of prospects from the target markets they are addressing through multiple campaigns. You can also share insights on your ideal customer personas, as well as existing customers, to help further streamline targeting and create a list that is more likely to deliver conversions.
For example, if a prospect has signed up for your newsletter or downloaded a report, they are likely considering a purchase. You can turn this consideration into a sale by arranging a sales appointment with them.
Word of mouth is the most effective and cost-efficient way to reach qualified prospects for B2B companies. That's why referrals are so powerful, and a strategy businesses should not skip.
Companies should encourage referrals by incentivizing customers, partners, and employees to refer prospects who meet the criteria of their ideal customer personas. This could include offering rewards or discounts for successful referrals.
But it's also essential to remember that not all referrals will convert on the first go. Ensure your referral program also rewards participants for the sales appointments they bring in, to keep them motivated.
By partnering with a company that provides services or products that complement your own, you can leverage each other's customers and increase your reach.
For example, if you are an email tool provider, you can partner with a branding company that recommends your product to them. Similarly, if you are a content agency, you can partner with a sales agency.
Not only can you get referrals from each other's customers, but you can also get warm leads, which can lead to more sales appointment bookings.
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Online appointment booking and virtual sales offer businesses a world of opportunities to streamline their sales processes and expand their prospect base.
A virtual sales appointment is conducted over a video conference and by leveraging technology, businesses can easily book customer appointments regardless of geographical location or scheduling conflicts. Online booking tools can also help automate the set up and management of these meetings, letting the two parties focus on the conversation.
The benefits of virtual sales are undeniable - increased efficiency, cost savings, and elevated customer engagement.
Digital tools also allow businesses to capture customer data, personalize their sales pitch, and better understand market needs.
However, it is crucial to recognize that virtual sales come with certain challenges, such as creating a personal connection and investing in secure technology.
But once in place, it can positively impact the bottom of the sales funnel of your business, keeping the pipeline healthy at all times.
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The six tips outlined in this blog provide a solid foundation for success, but it's important to remember that there is always room for improvement.
You need to combine technology, preparation, and a continuous improvement mindset to book more sales appointments.
Measuring the effectiveness of your techniques and adjusting your approach accordingly is crucial to reaching your goals.
By staying focused, proactive, and adaptable, you can be confident in booking more sales appointments and reaching your desired outcomes. So, stay the course and keep refining your approach, and you'll surely see the results you're looking for!
Matej Mešár is a copywriter with a journalistic background based out of Bratislava, Slovakia. Currently, he has his sights set on the SaaS sphere.
He works for CloudTalk, helping to create compelling messaging in support of the next generation of cloud communication.