Unique Personalservice (RGF Staffing)
Learn how TIMIFY brought digital reinvention to recruitment specialists Unique Personalservice, allowing job seekers to book consultant interviews 24/7
The requirement
Unique Personalservice wanted to bring job applications into the digital age, using online booking to allow candidates to see a job on any digital touchpoint and immediately click to apply and arrange a consultation. This required not only an online booking system, but integration with a number of important existing I.T. and H.R. infrastructures.
- Seamless integration with existing HR system (PERSY) and other calendar tools across the business
- Allow marketing team to easily integrate booking buttons to various touchpoints, such as web pages or job posts, without needing support
- Scalability essential for a rapidly growing company
- Comprehensive digital admin system to allow management controls across a wide network and number of locations
The challenges
A complex structure of related but individual sister brands, each with their own existing infrastructures and workforce, required a system able to quickly digitalise current operations while keeping pace with a constantly developing future.
- Make viewing and managing the calendars of over 500 recruitment consultants simple and efficient
- Software able to manage the onboarding of 1500 job seekers and 500 job posts across 90 locations every month – plus the scalability for these numbers to grow rapidly
- Capability to develop support and functionality for a constant stream of new online and offline operations, across a variety of brands and business departments
The solution
A number of key features developed for Unique Personalservice now form the core of our TIMIFY Enterprise offering, including the centralised management controls for a large network of staff and branches. A commitment to pushing forward the possibilities of a digital scheduling system helped keep pace with the company’s growth and their image as a modern, customer-focussed business.
- Branch Manager provides a simple interface for monitoring and managing variable settings for employees, services and resources across all current and future branches
- Simple creation and integration of booking widgets for any current or future brand within the RGF Staffing family, each incorporating their individual look and feel
- TIMIFY Welcome Screen app to give a personalised welcome to applicants on arrival
- Integration with Outlook and H.R. system PERSY
The key points for success
Unique Personalservice needed a long-term partnership that could respond quickly and support mutli-faceted growth that was expected in the following years. The speed and quality of solutions developed across different business operations has been a constant positive.
Unique Personalservice also quickly realised that customers who book in advance tend to offer more value, while also having a lower churn rate. TIMIFY offered a system to cultivate this opportunity, with an online booking service tailored to the recruitment process. It ensured a fast, convenient and empowering system for applicants, while gathering the essential data needed for consultants to provide a premium experience every time.