Gather crucial customer feedback automatically, whatever the scale of your business or client base
TIMIFY Survey app
As every modern enterprise strives for a memorable customer experience, there is nothing more valuable than a stream of genuine opinions direct from your customers. TIMIFY’s Survey app ensures that every single customer is contacted within hours of experiencing one of your services, requesting feedback while it is still fresh in the mind.
Tailor feedback to your services, customers and the information most useful for refining your customer experience.
Everything is managed by the app, saving staff from time-consuming follow-up tasks to contact customers and collect responses.
Send as many feedback requests as you need, across a global branch network if required. Apply your set up to all branches, or only a selection.
Functionality
For all service types
Activate the Survey app for all your services, or only a selection. It can be applied to individual and group bookings.
Vary survey formats
Break down services into different aspects to be rated (e.g. service, price, ambience) and different response formats - free text, star rating, drop down options.
Privacy
Customers can submit feedback anonymously or request a call back from your team. This information won't be published online or be accessible for others to see.
Customise messaging
Customise the feedback request email, the survey landing page and the survey completion page with options to include a message, photo, links or QR codes.
EU GDPR compliant
Add an opt-in or double opt-in option to your booking widget if you are required to give customers the choice of receiving feedback request emails or not.
More great features
Data overview
Clear visibility of which survey templates have been created, sent and completed.
Notifications
Check the status of sent surveys by navigating to Notifications, Email Status from your TIMIFY Calendar. Filter your results by selecting the "apps" filter.
- Select how long after appointments your survey requests will be sent
- Notify selected employees when surveys are returned
- Assign survey templates across all or a selection of your services
- Export survey results by date or time range
- Simple to set which questions in your survey are mandatory or optional
- Filter responses by date, service, resource, customer details
