PUBLIC SECTOR SCHEDULING SOFTWARE Boost efficiency and productivity in your service delivery
A scalable and flexible solution that significantly improves value and convenience for clients when accessing public services.
How TIMIFY helps
Effortless online booking
Our easy-to-use software is designed to provide a smooth, quick and transparent service offering, 24/7.
It allows clients to book services from multiple touchpoints, while drop-in clients can join a virtual queue, helping to avoid unnecessary wait times. Once an appointment is made, reminders and notifications are sent automatically, reducing no-shows and miscommunications.
Increase resource productivity
Employees can easily schedule their availability in advance, differentiating between their working hours and availability for bookings in the shared calendar.
Easily assign employees to the services they work on, automating the reservation of essential rooms and equipment every time a booking is received. Utilise in-depth statistics to optimise resource usage and allocation.
Improve communication and convenience
Let clients book directly with a particular department or staff member. Customise booking forms to give a full service description for clients, while also gathering essential data to allow staff to prepare. Automate the sending of booking notifications and reminders via email and/or SMS.
- Clients easily find the service they require from online listings of all your services.
- Directed to the booking widget for that service, they simply select a preferred time and date before confirming.
- Booking forms have capacity for a full service description, detailing how the client will need to prepare (e.g. forms and ID to bring). Add fields to your form to gather key data in advance.
- Booking confirmation sent automatically, with the option to cancel or reschedule online.
- Appointment reminders sent automatically, according to your preference.
- Option to automate the sending of an online feedback survey after the appointment.
How TIMIFY enhances your customer journey
Automating booking processes with TIMIFY is not just about efficiency – it significantly enhances the customer experience.
Key TIMIFY features for public agencies
Events and group bookings
Manage online booking for groups of any size, such as events, consultations, training and meetings. Customise booking forms and enable reminders or online payment as required.
Improve client data management
Create and customise data profiles for clients, adding tags and notes for easy search and filtering. View full booking history and current status. Automate client data deletion to ensure GDPR compliance.
Video consultation
Avoid overcrowding by offering selected services virtually. Online booking is simple, with the conference set-up and sending of joining details automated.
Online payment
Allow customers to pay in advance when booking online, ideal for courses, seminars, access to services or use of facilities.
Digital queuing
The TIMIFY Q App lets drop-in clients book a time slot on-site, then monitor the count down to their appointment on their phone. This gives the option to wait off-site, reducing crowded reception areas.
Advanced shared calendar
Share your calendar with colleagues, set their admin rights and allow them to add their own work schedules and booking availability. The calendar syncs in real time and with other calendar platforms.
Advanced scheduling solution for enterprises with unique requirements
Customisations
- Tailor TIMIFY‘s booking widget to meet your individual specifications
- Customise booking buttons, widgets and emails to your corporate branding
- Localisation of booking widgets in other languages
Integrations
- Integrate TIMIFY into your existing IT infrastructure with our RESTful API
- Synchronise TIMIFY with third-party calendars, CRM, marketing and communication systems
- Activate third party integrations from other SaaS companies via our Developer Platform
Security
- 100% GDPR compliant
- Dedicated AWS and DB instance
- Account protection via 2FA
