Virtual Queue Management

Key information

What is it?

TIMIFY Q App merges your online bookable services with technology at your premises to allow drop-in customers to easily join a queue.

The app makes your services bookable as on-site time slots for walk-in customers. Customers use a touchscreen device or scan a QR code to select the service they want, join the queue and monitor the countdown to their appointment.

What do you need?

At least one digital device with internet access to display the app interface, such as a tablet or TV screen.

For customers who don’t have a smartphone or prefer not to use digital services, offer the Q App functions via touchscreen devices in your reception area.

How does it work?

Drop-in customers scan a QR code from a digital device in-store or print a physical ticket to join the queue.

Customers can then leave the premises and wait somewhere else, monitoring their place in the queue from their smartphone.

What are the results?

For your business: Reduce strain on waiting areas and reception staff by minimising unnecessary customer flow.

For your customers: Increase customer convenience. With any significant wait time, they have the option to make the most of it, running other errands or waiting in comfort elsewhere.

Some important features

Priority status

Add the option for drop-in clients to choose their priority status on arrival, allowing them to skip the queue altogether - ideal for medical emergencies or other urgent requirements.

Resource allocation

Pre-define all resources needed for your on-site services (personnel, rooms etc.) This ensures all required resources are available for drop-in services and blocked for bookings from other services.

Notifications

If unexpected delays extend a customer's wait time, they receive real-time updates, allowing them to adjust their plans or even choose to exit the queue.

Easily create or make existing services on-site bookable
Record the consultancy time of appointments
Select which days and times you want on-site services to be available

How it works

For The Customer

For The Resource

1/4

Virtual check-in

Drop-in customers arriving at your premises scan a code with their smartphone and follow the steps to choose a service and join the queue. Those without a smartphone can join the queue from a touchscreen device.

2/4

Display wait time

Once the customer chooses the service, their ticket number and estimated wait time is displayed. If the customer doesn't want to wait, they have the option to leave the queue.

3/4

Wait remotely

With customers able to monitor their queue position and wait time from their device, they are free to wait away from your premises.

4/4

Appointment is called

When ready, your staff member selects the next ticket number, sending a notification to the customer's smartphone to come to their appointment.

1/4

Select services

Select which services are available to be booked by drop-in customers, and at which locations across your network.

2/4

Set up

Choose which days and times you want drop-in booking to be available for each service. Assign which resources (staff, rooms, devices) the system will auto-reserve for each service.

3/4

Set priorities

Allow drop-in clients to choose their priority status on arrival, enabling emergency or urgent appointments to bypass the queue.

4/4

Next!

When you are ready, summon the next customer by pressing 'Call' in the app. You have also the option to call the customer again, return them to the queue, or mark them as "No show".