What you need to know:
Use this feature to keep your customer list up-to-date, and to ensure you comply with EU GDPR rules on data processing.
Customers are flagged in your Customer List three days prior to being deleted - so you have a chance to make a booking for them, if you don't want them to get deleted.
Customer data gets deleted, but customer bookings remain in the calendar - anonymously.
Article Structure:
1. How to Add a Customer Deletion rule
Navigate to Settings, Customers, and click on the edit icon:
![](https://downloads.intercomcdn.com/i/o/360920150/b3c4f1fd8aef65170cd5dbf4/Screen+Shot+2021-07-09+at+11.14.45.png?expires=1725592500&signature=2070883eea70dae7bba6522313b683841020521f0397ddcac6221bc95358e18c&req=dyYnH8t%2BnIRfFb4f3HP0gIysrsfW04yKbY5r7CZtqC42Q8i0E9A7yG3Mup4z%0ApUg%3D%0A)
Enable the setting:
![](https://downloads.intercomcdn.com/i/o/334025913/c76e617f3dbd70480f01ad81/Screen+Shot+2021-05-07+at+13.06.48.png?expires=1725592500&signature=93ae069695257dad78dccc2b7d13375088f92cd927dc8642814f33cbd3832ea9&req=dyMjFst7lIBcFb4f3HP0gAlY9PTTRaMmqoilJdhlt8t3m0MwUSEYPHA%2BVr7y%0AEEE%3D%0A)
To add your first deletion rule, first select the category you want to base the rule on.
![](https://downloads.intercomcdn.com/i/o/332413372/fbd8dab6a994724b76fc8618/Screen+Shot+2021-05-04+at+12.19.31.png?expires=1725592500&signature=764b2c5d433ad26dda76429439e7b4996733a9d0b6f74e9f57b712b42117def4&req=dyMlEsh9noZdFb4f3HP0gMrn09MomGCI7v%2FcIvHNCKESm16pGkCy7ceQgypT%0Awqo%3D%0A)
Here is an explanation of the five categories:
1. Customers with an External Customer ID | You can use this rule if you assign External IDs to your Customer Fields. All customers with an External ID will be impacted. |
2. Customers who Scheduled Online as Guests or via Facebook | Applicable to customers who scheduled their first booking via your Booking Widget, using the “Guest Booking” option, or authenticated using their Facebook account. ![]() (This option is available if you have Guest and/or Facebook activated under Settings → Widget → Customer Authentication.) |
3. Customers with a Tag | One tag can be applied per rule, and you can create unlimited rules. |
4. Customers Manually Added or Imported | Customers manually added to your account, including via the Import App or CSV file upload. |
5. Customers with a TIMIFY Booker Account | Customers who opened a Booker Account via your Booking Widget, and made their first booking using their Account. |
After you select a category, define a length of inactivity:
![](https://downloads.intercomcdn.com/i/o/360922376/d2b56cb983ad1d8e479d62f4/Screen+Shot+2021-07-09+at+11.24.52.png?expires=1725592500&signature=5b2d4df6306f8f04037712f73e71ed624a2a9c358d23655c0c61a5aa24b0317c&req=dyYnH8t8noZZFb4f3HP0gHN2OIRc1zPgZlg0mOdJfDn33oF4D%2FLCf42c493Q%0AGPg%3D%0A)
We selected one year. That means, if a customer doesn’t attend a booking for a year, OR goes for longer than one year without having a booking scheduled for him/her, they get deleted.
Once you have selected a category and time frame, press save. That's it!
2. How to View Customers Marked for Deletion
Navigate to Customers, Customer List. Select "to be deleted" from the View filter.
![](https://downloads.intercomcdn.com/i/o/334021661/86cdd0eab1671fc9fc1c3d78/Screen+Shot+2021-05-07+at+12.56.33.png?expires=1725592500&signature=5ebab676d3f975efbae0478fc6396ee28c1c3468a957b0637eb55040fe25c5d2&req=dyMjFst%2Fm4deFb4f3HP0gHoc3AoQQfeH8%2BAFy7cdjDbCdYMRJcIeqbiBLuJR%0As54%3D%0A)
Impacted customers appear here.
ℹ️ The data is refreshed daily at 0700 UTC. Customer names appear 3 days before they are due to be deleted: this gives you time to make bookings for any customers you want to keep in your account.