What you need to know:
Use this feature to keep your customer list up-to-date, and to ensure you comply with EU GDPR rules on data processing.
Customers are flagged in your Customer List three days prior to being deleted - so you have a chance to make a booking for them, if you don't want them to get deleted.
Customer data gets deleted, but customer bookings remain in the calendar - anonymously.
Article Structure:
1. How to Add a Customer Deletion rule
Navigate to Settings, Customers, and click on the edit icon:
![](https://downloads.intercomcdn.com/i/o/360920150/b3c4f1fd8aef65170cd5dbf4/Screen+Shot+2021-07-09+at+11.14.45.png?expires=1725146100&signature=a3ee5dc297b9a596760482c4c43a37f73d896a5c9d69856420e004a8dd080895&req=dyYnH8t%2BnIRfFb4f3HP0gIysrsPb14iKbY5r7CZtqC7Pfsw8wwsF7CR5nKpn%0ARV4%3D%0A)
Enable the setting:
![](https://downloads.intercomcdn.com/i/o/334025913/c76e617f3dbd70480f01ad81/Screen+Shot+2021-05-07+at+13.06.48.png?expires=1725146100&signature=a02ba49dc2ef6d6107cbd9cd54c412d99327210db3a881744551085fc6d34fe7&req=dyMjFst7lIBcFb4f3HP0gAlY9PDeQacmqoilJdhlt8swPB9H3rgJN3zMwqbs%0AMG0%3D%0A)
To add your first deletion rule, first select the category you want to base the rule on.
![](https://downloads.intercomcdn.com/i/o/332413372/fbd8dab6a994724b76fc8618/Screen+Shot+2021-05-04+at+12.19.31.png?expires=1725146100&signature=a4a838c28fa060d41c7a952afca622b3c2125151683af8a2023d40979d1ad1d0&req=dyMlEsh9noZdFb4f3HP0gMrn09clnGSI7v%2FcIvHNCKHYLvqTp4gfNgNUvuuF%0ASBI%3D%0A)
Here is an explanation of the five categories:
1. Customers with an External Customer ID | You can use this rule if you assign External IDs to your Customer Fields. All customers with an External ID will be impacted. |
2. Customers who Scheduled Online as Guests or via Facebook | Applicable to customers who scheduled their first booking via your Booking Widget, using the “Guest Booking” option, or authenticated using their Facebook account. ![]() (This option is available if you have Guest and/or Facebook activated under Settings → Widget → Customer Authentication.) |
3. Customers with a Tag | One tag can be applied per rule, and you can create unlimited rules. |
4. Customers Manually Added or Imported | Customers manually added to your account, including via the Import App or CSV file upload. |
5. Customers with a TIMIFY Booker Account | Customers who opened a Booker Account via your Booking Widget, and made their first booking using their Account. |
After you select a category, define a length of inactivity:
![](https://downloads.intercomcdn.com/i/o/360922376/d2b56cb983ad1d8e479d62f4/Screen+Shot+2021-07-09+at+11.24.52.png?expires=1725146100&signature=574b1c408f6c7a6d8ed8f1a73a6df521a0ce7608586ce12af81e258dd5cea93a&req=dyYnH8t8noZZFb4f3HP0gHN2OIBR0zfgZlg0mOdJfDnFKvK%2BX7yjJiH2yyQE%0AXWo%3D%0A)
We selected one year. That means, if a customer doesn’t attend a booking for a year, OR goes for longer than one year without having a booking scheduled for him/her, they get deleted.
Once you have selected a category and time frame, press save. That's it!
2. How to View Customers Marked for Deletion
Navigate to Customers, Customer List. Select "to be deleted" from the View filter.
![](https://downloads.intercomcdn.com/i/o/334021661/86cdd0eab1671fc9fc1c3d78/Screen+Shot+2021-05-07+at+12.56.33.png?expires=1725146100&signature=a3edbee01ddacaa9eec71a14efd89f4213989c14ab2c4d75543cf0c58bb72f78&req=dyMjFst%2Fm4deFb4f3HP0gHoc3A4dRfOH8%2BAFy7cdjDZDbsV6aQpC7XMuDnyJ%0Acas%3D%0A)
Impacted customers appear here.
ℹ️ The data is refreshed daily at 0700 UTC. Customer names appear 3 days before they are due to be deleted: this gives you time to make bookings for any customers you want to keep in your account.