What you need to know:
Use this feature to keep your customer list up-to-date, and to ensure you comply with EU GDPR rules on data processing.
Customers are flagged in your Customer List three days prior to being deleted - so you have a chance to make a booking for them, if you don't want them to get deleted.
Customer data gets deleted, but customer bookings remain in the calendar - anonymously.
Article Structure:
1. How to Add a Customer Deletion rule
Navigate to Settings, Customers, and click on the edit icon:
![](https://downloads.intercomcdn.com/i/o/360920150/b3c4f1fd8aef65170cd5dbf4/Screen+Shot+2021-07-09+at+11.14.45.png?expires=1725599700&signature=906becde951361030f589be931c0e8c54c17412071b3d5b5f69ab2057b2e0c94&req=dyYnH8t%2BnIRfFb4f3HP0gIysrsfW2I6KbY5r7CZtqC79JOpO4J3%2BLA4XD%2F2D%0ATzs%3D%0A)
Enable the setting:
![](https://downloads.intercomcdn.com/i/o/334025913/c76e617f3dbd70480f01ad81/Screen+Shot+2021-05-07+at+13.06.48.png?expires=1725599700&signature=4636675c78299374b34110ad36fe58f032b00406f9e9d2779819ee6ff3a72475&req=dyMjFst7lIBcFb4f3HP0gAlY9PTTTqEmqoilJdhlt8v5AI7ZZmLZZTKvucS4%0AdMg%3D%0A)
To add your first deletion rule, first select the category you want to base the rule on.
![](https://downloads.intercomcdn.com/i/o/332413372/fbd8dab6a994724b76fc8618/Screen+Shot+2021-05-04+at+12.19.31.png?expires=1725599700&signature=4c58593d000dac6525cc563a419d3eecbcd827a1c9d87ef54aeefd0cfef4b7d0&req=dyMlEsh9noZdFb4f3HP0gMrn09Mok2KI7v%2FcIvHNCKFe0DVH%2FX8A6coMlmYE%0AErs%3D%0A)
Here is an explanation of the five categories:
1. Customers with an External Customer ID | You can use this rule if you assign External IDs to your Customer Fields. All customers with an External ID will be impacted. |
2. Customers who Scheduled Online as Guests or via Facebook | Applicable to customers who scheduled their first booking via your Booking Widget, using the “Guest Booking” option, or authenticated using their Facebook account. ![]() (This option is available if you have Guest and/or Facebook activated under Settings → Widget → Customer Authentication.) |
3. Customers with a Tag | One tag can be applied per rule, and you can create unlimited rules. |
4. Customers Manually Added or Imported | Customers manually added to your account, including via the Import App or CSV file upload. |
5. Customers with a TIMIFY Booker Account | Customers who opened a Booker Account via your Booking Widget, and made their first booking using their Account. |
After you select a category, define a length of inactivity:
![](https://downloads.intercomcdn.com/i/o/360922376/d2b56cb983ad1d8e479d62f4/Screen+Shot+2021-07-09+at+11.24.52.png?expires=1725599700&signature=91195b9221c153e90bb1129571def181c816d8256c41131e92159b204f12a196&req=dyYnH8t8noZZFb4f3HP0gHN2OIRc3DHgZlg0mOdJfDld%2B5dv7pl5rLieTzX4%0A4mU%3D%0A)
We selected one year. That means, if a customer doesn’t attend a booking for a year, OR goes for longer than one year without having a booking scheduled for him/her, they get deleted.
Once you have selected a category and time frame, press save. That's it!
2. How to View Customers Marked for Deletion
Navigate to Customers, Customer List. Select "to be deleted" from the View filter.
![](https://downloads.intercomcdn.com/i/o/334021661/86cdd0eab1671fc9fc1c3d78/Screen+Shot+2021-05-07+at+12.56.33.png?expires=1725599700&signature=1fbe7ff6e21d1b4c02552da463855c00f627c8845e95457333ef9ce6efe0af97&req=dyMjFst%2Fm4deFb4f3HP0gHoc3AoQSvWH8%2BAFy7cdjDbxBn3wwqEaPPXtlBCt%0A6PY%3D%0A)
Impacted customers appear here.
ℹ️ The data is refreshed daily at 0700 UTC. Customer names appear 3 days before they are due to be deleted: this gives you time to make bookings for any customers you want to keep in your account.