What you need to know:
Use this feature to keep your customer list up-to-date, and to ensure you comply with EU GDPR rules on data processing.
Customers are flagged in your Customer List three days prior to being deleted - so you have a chance to make a booking for them, if you don't want them to get deleted.
Customer data gets deleted, but customer bookings remain in the calendar - anonymously.
Article Structure:
1. How to Add a Customer Deletion rule
Navigate to Settings, Customers, and click on the edit icon:
![](https://downloads.intercomcdn.com/i/o/360920150/b3c4f1fd8aef65170cd5dbf4/Screen+Shot+2021-07-09+at+11.14.45.png?expires=1725628500&signature=11ca7b8b770dd4325b817ed0ea920eaa03e29a64ee7a668e365caa13c02130e1&req=dyYnH8t%2BnIRfFb4f3HP0gIysrsTd2YyKbY5r7CZtqC52xIPcKmrqxWfj9kf6%0Affs%3D%0A)
Enable the setting:
![](https://downloads.intercomcdn.com/i/o/334025913/c76e617f3dbd70480f01ad81/Screen+Shot+2021-05-07+at+13.06.48.png?expires=1725628500&signature=4dc1d72d3a1f435f11a199d2bdea8ad6a60161b29680173de086e2eefc3a976c&req=dyMjFst7lIBcFb4f3HP0gAlY9PfYT6MmqoilJdhlt8sbnUUvXz%2Fc3%2FMzV4Jc%0AIpI%3D%0A)
To add your first deletion rule, first select the category you want to base the rule on.
![](https://downloads.intercomcdn.com/i/o/332413372/fbd8dab6a994724b76fc8618/Screen+Shot+2021-05-04+at+12.19.31.png?expires=1725628500&signature=464040b4f43727edc9e389441d436ca35d3498b03aaea17d4ec57fdf4fc99cc0&req=dyMlEsh9noZdFb4f3HP0gMrn09AjkmCI7v%2FcIvHNCKEhp0Wy5E8BdZZB5Dmj%0AtZM%3D%0A)
Here is an explanation of the five categories:
1. Customers with an External Customer ID | You can use this rule if you assign External IDs to your Customer Fields. All customers with an External ID will be impacted. |
2. Customers who Scheduled Online as Guests or via Facebook | Applicable to customers who scheduled their first booking via your Booking Widget, using the “Guest Booking” option, or authenticated using their Facebook account. ![]() (This option is available if you have Guest and/or Facebook activated under Settings → Widget → Customer Authentication.) |
3. Customers with a Tag | One tag can be applied per rule, and you can create unlimited rules. |
4. Customers Manually Added or Imported | Customers manually added to your account, including via the Import App or CSV file upload. |
5. Customers with a TIMIFY Booker Account | Customers who opened a Booker Account via your Booking Widget, and made their first booking using their Account. |
After you select a category, define a length of inactivity:
![](https://downloads.intercomcdn.com/i/o/360922376/d2b56cb983ad1d8e479d62f4/Screen+Shot+2021-07-09+at+11.24.52.png?expires=1725628500&signature=9e81850218b589003ee347f5af99fcf3f12614c0935cce9302199c7d029fab78&req=dyYnH8t8noZZFb4f3HP0gHN2OIdX3TPgZlg0mOdJfDm7oKdNxpdVOY5Nniv6%0A1ok%3D%0A)
We selected one year. That means, if a customer doesn’t attend a booking for a year, OR goes for longer than one year without having a booking scheduled for him/her, they get deleted.
Once you have selected a category and time frame, press save. That's it!
2. How to View Customers Marked for Deletion
Navigate to Customers, Customer List. Select "to be deleted" from the View filter.
![](https://downloads.intercomcdn.com/i/o/334021661/86cdd0eab1671fc9fc1c3d78/Screen+Shot+2021-05-07+at+12.56.33.png?expires=1725628500&signature=72c1a1a057a2fc55bb08d6196e2ce2c75395b7f6fd4ff2d01a2853fb42801f8d&req=dyMjFst%2Fm4deFb4f3HP0gHoc3AkbS%2FeH8%2BAFy7cdjDYik3CFxRURyvPpmLCn%0Aic0%3D%0A)
Impacted customers appear here.
ℹ️ The data is refreshed daily at 0700 UTC. Customer names appear 3 days before they are due to be deleted: this gives you time to make bookings for any customers you want to keep in your account.