What you need to know:
Use this feature to keep your customer list up-to-date, and to ensure you comply with EU GDPR rules on data processing.
Customers are flagged in your Customer List three days prior to being deleted - so you have a chance to make a booking for them, if you don't want them to get deleted.
Customer data gets deleted, but customer bookings remain in the calendar - anonymously.
Article Structure:
1. How to Add a Customer Deletion rule
Navigate to Settings, Customers, and click on the edit icon:
![](https://downloads.intercomcdn.com/i/o/360920150/b3c4f1fd8aef65170cd5dbf4/Screen+Shot+2021-07-09+at+11.14.45.png?expires=1735092900&signature=b0917aa47731c627b200fc798e23ae16e90ada5463bdee7a43c42a7104e28211&req=dyYnH8t%2BnIRfFb4f3HP0gIytrsLW04CKbY5r7CZtqC6xt3P7MnGdop85oKF7%0AUsk%3D%0A)
Enable the setting:
![](https://downloads.intercomcdn.com/i/o/334025913/c76e617f3dbd70480f01ad81/Screen+Shot+2021-05-07+at+13.06.48.png?expires=1735092900&signature=adfdb8c2080d1e32838dc975e9af1c78824806f1601d09f7585b2f696e695bed&req=dyMjFst7lIBcFb4f3HP0gAlZ9PHTRa8mqoilJdhlt8t7VbjYlpba83mLOgut%0A6ZE%3D%0A)
To add your first deletion rule, first select the category you want to base the rule on.
![](https://downloads.intercomcdn.com/i/o/332413372/fbd8dab6a994724b76fc8618/Screen+Shot+2021-05-04+at+12.19.31.png?expires=1735092900&signature=1e380009575066348fdb056cad3789f9b733a077a40611fff72629447e9d6b68&req=dyMlEsh9noZdFb4f3HP0gMrm09YomGyI7v%2FcIvHNCKEGsrkplGLiItw5MPIY%0A1RI%3D%0A)
Here is an explanation of the five categories:
1. Customers with an External Customer ID | You can use this rule if you assign External IDs to your Customer Fields. All customers with an External ID will be impacted. |
2. Customers who Scheduled Online as Guests or via Facebook | Applicable to customers who scheduled their first booking via your Booking Widget, using the “Guest Booking” option, or authenticated using their Facebook account. ![]() (This option is available if you have Guest and/or Facebook activated under Settings → Widget → Customer Authentication.) |
3. Customers with a Tag | One tag can be applied per rule, and you can create unlimited rules. |
4. Customers Manually Added or Imported | Customers manually added to your account, including via the Import App or CSV file upload. |
5. Customers with a TIMIFY Booker Account | Customers who opened a Booker Account via your Booking Widget, and made their first booking using their Account. |
After you select a category, define a length of inactivity:
![](https://downloads.intercomcdn.com/i/o/360922376/d2b56cb983ad1d8e479d62f4/Screen+Shot+2021-07-09+at+11.24.52.png?expires=1735092900&signature=eff76e0bd7739995e4489cf7bf7d994350454e536ac8b2d3a20b2298aadf3c82&req=dyYnH8t8noZZFb4f3HP0gHN3OIFc1z%2FgZlg0mOdJfDnptO2x5ad9Cqkdf0v7%0AmnE%3D%0A)
We selected one year. That means, if a customer doesn’t attend a booking for a year, OR goes for longer than one year without having a booking scheduled for him/her, they get deleted.
Once you have selected a category and time frame, press save. That's it!
2. How to View Customers Marked for Deletion
Navigate to Customers, Customer List. Select "to be deleted" from the View filter.
![](https://downloads.intercomcdn.com/i/o/334021661/86cdd0eab1671fc9fc1c3d78/Screen+Shot+2021-05-07+at+12.56.33.png?expires=1735092900&signature=b73fb786b914419597ac9a8be4985bcf9925dd7bbc2ec932b7e0e418015edac2&req=dyMjFst%2Fm4deFb4f3HP0gHod3A8QQfuH8%2BAFy7cdjDYc6150FUFjWjkDLdGa%0A2LQ%3D%0A)
Impacted customers appear here.
ℹ️ The data is refreshed daily at 0700 UTC. Customer names appear 3 days before they are due to be deleted: this gives you time to make bookings for any customers you want to keep in your account.