FINANCIAL SERVICES SCHEDULING SOFTWARE Drive growth through seamless omni-channel experiences
Minimise friction and maximise convenience across every channel. Ensure every encounter is tailored to meet customer needs at all times.
How TIMIFY helps
Offer a synchronised experience across all touchpoints
Customers book and manage appointments from any physical or digital channel, moving freely between them throughout their journey. Create personalised experiences for every channel or device - from your call centre or website, Google Search and Maps to offline touchpoints like in-branch screens, posters or business cards.
Maximise customer convenience
Make the booking process easy. Customers select location, service, staff member and channel for new appointments. Selecting a specific specialist takes customers to a booking form dedicated to that person's availability. Returning customers use a booking form pre-populated with their previous preferences.
Digitise admin tasks
We'll take care of your back office to allow your team to focus on optimising customer experience and revenue. Manage all resources and service scheduling across multiple locations, time zones and languages. Communications such as appointment confirmations and reminders are sent automatically.
- Easily decide which services are online bookable or made in-branch, by phone or via your call centre
- Create personalised booking profiles for each of your expert representatives
- Eliminate queues and reduce waiting times for in-branch drop-in services using our virtual queuing solution
- Organise training, events and conferences with our Group Booking function
- Seamless scheduling of video calls and conferences (for customers and internal teams) via our integrations with MS Teams and Zoom.
The options are endless.
Build the perfect booking system for you
Our customer-centric solution helps build trusted connections between staff and customers, whether in-person or virtually. Capture key data and manage it centrally, providing insights to tailor services to better drive engagement.
Key TIMIFY features for financial institutions
Branch Manager
Get a consolidated overview of all your branches in one place. Global or individual management for all your branches, plus extensive data, all from one dashboard.
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Custom booking forms
The best customer service starts with the best insights. Customise booking forms to collect key data like needs and preferences that can be used to personalise services in advance of an appointment.
Resource dependency
Easily allocate the right resources to the right services. When an appointment is booked, all dependent staff, rooms and equipment will be auto-booked, avoiding scheduling conflicts.
Video conferencing
Schedule and manage video meetings via our integrations with Zoom and MS Teams. Joining links, confirmations and reminders are sent automatically to all parties involved.
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Business calendar
Manage your business and customer engagements from a single view. Stay in sync with all your team members, set automatic confirmations and reminders, and manage bookings on different devices.
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Calendar sync
Meetings and bookings are added to your calendar automatically, then synced to any other calendars you choose, such as Google Calendar, Microsoft Exchange or Office 365.
Advanced solution for large financial corporations
Customisations
- Tailor TIMIFY’s booking widget to meet your individual specifications
- Booking buttons, widgets and emails can be customised to your corporate design
- Localisation of our widget in other languages
Integrations
- Integrate TIMIFY into your existing IT infrastructure with our RESTful API
- Synchronise TIMIFY with other calendars, CRM, marketing and automation tools
- Activate third-party integrations from other SaaS companies using our Developer Platform
Security
- 100% GDPR compliant
- Dedicated AWS and DB instance
- Account protection via 2FA
